Thursday, November 8, 2007

Verizon FiOS Failure

We moved our Internet connection to Verizon's FiOS network because it promised so much: very fast connection speeds, very low cost, and an excellent network.

Well... today we learned their network design in our area wasn't what they promised, and our business processes are being severely impacted as a result.

Loop, or Branch?
We asked specifically if we would be connected to a loop or a branch. The difference is that if a loop suffers a break, communications may not be impacted because it is connected at both ends. With a branch, however, any break kills communications. Today we learned that Verizon looped their COs (central offices), but not their customers.

It's the Network
Verizon should do what's right and connect the branch at both ends, making it a loop. Fiber optic lines are more fragile than copper wires and thus more susceptible to breaks. One of their divisions advertises that "it's the network"... but clearly they didn't design their FiOS network well.

2 comments:

J Rob said...

Nick,

Looping the CO and branching to the customer is common practice for fiber installations. As I understand it, a break is more likely to happen upstream from the CO rather than down. Don't worry too much about it.

Nick Nicholaou said...

Thanks! Grace always feels good!