Wednesday, April 11, 2012

MBS is Growing Up! Finally!

Our firm, MBS, has been serving Christian churches and ministries for nearly 26 years!  When we started we offered six different services which the Lord used to meet clients' needs; but over the years He has led us to focus better and better.  Beginning in 2011 our only focus is serving the IT needs of Christian churches and ministries.

We also launched the next generation of those services in the Fall of 2011:  cloud hosting of Exchange, SQL, and VoIP servers.  All done in our secure, state-of-the-art data center.  Honestly, I have been surprised at how well The Church is responding to those hosted services!  I'm very excited about it; we love serving Christian churches and ministries well!

This month we added a new tool for our internal use: a help desk support ticket tracking system.  With our growing team of IT engineers we needed a better way to keep track of our clients' support requests.  Though we may eventually outgrow it, we're using SpiceWorks.  When a client emails our support team it automatically generates a support ticket.  It's only been live about a week and already I'm liking it!

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