Tuesday, July 21, 2009

Office 2008 12.2.0 Update Problem

Entourage will not run on some Macs after installing the Office 2008 12.2.0 update. Microsoft has not yet acknowledged or addressed the problem. All of the other Office programs run, just not Entourage. (This is not due to running the EWS beta; it was not installed.)

To get back up and running, I had to restore the MS Office application folder from Time Machine. After doing so I tried running the update installation again and had the exact same problem, so restored 12.1.9 again. I think I'll stay there until MS figures this one out.

A thread has begun in the Mactopia forum, click here to access or add to it.

1 comment:

Nick Nicholaou said...

Okay, here's the issue and the resolution according to MS escalated tech support:

Issue: update install is looking for a symbol file it can't find.

Fix: completely uninstall Office including all associated library files (ok to put identity files on desktop so they can be restored). Then do a fresh install and go through all updates.

A bit of work, but that fixes it.