Monday, March 30, 2009

You Know You're In Trouble When...

There are moments in your life when you know you're in trouble. Some of those are personal moments, and some are professional. Today I had one of those moments.

We're working through the redundancy/ failover settings of our two Internet connections. One of the ISPs had a modem that wasn't behaving. So they sent a tech out to replace it.

What was your first clue?
The first thing the tech said was that he wanted to know why level 3 support wanted the modem changed. That's not a good thing... field techs are not often as knowledgeable as level 3 techs. We got through that one.

Then, after finally agreeing to replace the modem with the make/ model detailed by level 3 support, the field tech wanted to document our static IP addresses. I knew we had really been in trouble when he said to the person on the other end of the phone connection, "Subnick?" For those not in IT, the person on the other end of the call was trying to give him a very basic piece of our setup called a subnet.

Phew! I'm glad that's over!


David Szpunar said...

"Subnick?" Is that like a mini-version of you? :-D

Glad your debacle completed successfully...unless you posted from home or your redundant line...

Nick Nicholaou said...

Very funny, David! Yes, subnick must be the mini-me!