Wednesday, June 4, 2008

Why Does Everyone Blame the Other Guy?

Have you noticed that too? So often when you talk to someone about technical support, they blame the other guy! It's almost as prevalent rule of life as Murphy's Law!
  • I took my Mac in to the Apple "Genius" Bar because of a hardware problem. The lead genius said it must be software. It wasn't.
  • A client of ours called their CMS provider, who blamed their woes on the network configuration. It wasn't.
We hear those kind of stories all the time, and it gets tiring. I'm waiting for my car dealer to blame my squeaking brakes on the high cost of gas prices...

Speaking of high gas prices, why is it the politicians can't seem to understand that we're in this situation because their system doesn't allow us to drill our own oil or build refineries? They're blaming it on OPEC, SUVs, and our wasteful lifestyles. While we are wasteful, isn't this crisis artificial since we have enough oil of our own to last us, I heard, for a hundred years or more? Doesn't that place the blame at the politicians' feet for this and also the fact that we're sending so much of our money overseas?

Oh well... it's never our fault, right?

2 comments:

Andrew Mitry said...

SvN just posted on this topic as well: http://www.37signals.com/svn/posts/1058-the-customer-doesnt-care-whos-fault-it-is

Nick Nicholaou said...

He said it very well too! Great minds thinking alike?